Making time to contact your previous customers is one of the most important and effective tasks a dealership can do to maximize lead effectiveness. The goal is to make sure you not only make contact with the customer, but to not bombard them with numerous attempts. A consistent and non-intrusive timeline will set you up for success.
Topics: Call Campaigns Lead Response & Management Customer Retention Marketing Tips & Tricks
A client’s relationship is likened to a fertilized chicken egg. As the owner, you have two options: break it and make a delicious omelet or incubate it to give rise to a chick. The latter option, you will need dedication (time) and means to do so. In the end, your efforts will not be futile; you might sell the hen at a good price or get more eggs. This simple analogy emphasizes the need to foster your consumers’ trust in your business rather than break it after a sale.
There is no doubt that social media platforms have amplified the freedom of interactions. From the primary need to offer personalized communication, it is the best technique for marketing purposes. The appealing aspects of social media marketing are that it is both inexpensive and one can get a greater viewership than other marketing channels like TV, Radio or Newspaper. In fact, if you are keen at every news segment, every advertisement follows a brief note where the marine dealers get to entice their prospective consumers to extend their conversation on social media sites like Facebook, Twitter, and LinkedIn. Its influence is enormous, and the rewards are worthwhile.
Topics: Lead Generation Customer Retention Social Media Management Boat Dealerships Marketing Tips & Tricks
Learning the top 5 methods to increase customer retention can be one of the smartest moves you make for your dealership. Customer retention is one of the pillars of any long-standing business and any successful dealership owner will tell you, repeat customers are the lifeblood of your organization.
Is live chat software for boat dealers really important for your dealership? The answer is a resounding yes. Visitors invited to live chat are 6.3 times more likely to become customers compared to those who don’t offer the feature.
Topics: Lead Response & Management Customer Retention Live Chat
All sales dealerships go through down times, and boat dealerships are no exception. But that doesn’t mean that your sales team should be sitting at their desks waiting for their phones to ring. This is a great time to get plenty of other things done.
Topics: Call Campaigns Lead Response & Management Lead Generation Customer Retention CRM Marketing Tips & Tricks
One of the most efficient methods to market your dealership to new customers can be done by delighting your existing loyal customers. The goal is to turn your existing customers into brand evangelists. Having current customers spreading your brand and product through positive word-of-mouth interactions can go a long way for your dealership. The best method to achieve this goal is to follow a simple rule; under promise and over deliver. Go above and beyond your customer expectation.
Topics: Customer Retention Customer Satisfaction (CSI) Marketing Tips & Tricks
In the world of sales, regular communication is an essential part of the success of any company. It costs five times the amount to acquire a new customer, than to keep an existing customer.
Topics: Call Campaigns Lead Response & Management Customer Retention
One major challenge online shoppers face is that their questions are not always able to be answered immediately and/or correctly. A quick and easy solution is to integrate a live chat feature on the website. Live Chat allows the customer to shop and browse at their own pace, while still being able to receive answers to their individual questions. It helps potential customers as well as returning customers with any information they need. Simultaneously, Live Chat allows boat dealers to be more precise and specific towards the customer’s present and future needs.
Topics: Lead Response & Management Lead Generation Customer Retention Live Chat
How to increase customer retention and show your customers you truly care about them! Most dealerships forget to reach out to existing customers because they are focused on trying to gain new ones. Here are a few steps of attracting your existing customers and making them feel loyal to your dealership and to the brand so they will come back and do further business with you.
Topics: Customer Retention
