There is much to be said for customer service in all industries today. Whether your business is based upon product or service there is always the importance of fast response in relation to quality relationships with your customers. No matter whether you sell a product, such as boats or boating products, or if you offer a service to the locals in your town, there is much for all customers to appreciate in the speedy service you may offer when they are in need.
There are so many ways to express to your customers that quality is of your biggest concern, and one way is always with the fast response to their requests via customer service or additional service needs more specific to maintaining products. There is nothing better than the quality and speed of your service adding to the impression placed upon customers, and then spread by word of mouth (or online community) to other potential leads and eventual customers.
There are some basic reasons to consider the fast response both inside the office and outside for the benefit of your business:
- Speedy response in the customer service or CRM departments consistently remind existing customers that they are the most important piece of your business, and that they will remain that way.
- Maintaining a fast response service department within your business, for products that are sold, also tells customers that you promise quality, and that you will maintain the quality of your products and services offered as quickly as possible.
- There have also been studies stating that customers who receive fast response in relation to customer service issues are much more likely to remain loyal customers. When they know you care about their concerns, then upcoming purchases will come your way as well.
- There is also the importance of customer service departments to provide immediate response or recognition of requests that have been received. Whether it is telephone or digital it is important for the customer to know that their request has been seen and that an answer will be coming back ASAP. No customer should be left unanswered.
- Then, in that same manner, whether the issue is something of maintenance or mechanical, there are also customer service questions, any of them should always be handled consistently and quickly. Even if there is still not a firm answer, it is good to answer with the customer so that they are confident their issues are being handled.
The best thing to consider for all of these steps in fast response customer service is the importance of customer loyalty. If customers trust that you are concerned about their issues and will always work to make improvements, then trust grows and from there the greater and long-lasting loyalty. These customers will grow from their first purchase into permanent and returning customers while also inviting their friends and family into your doors as well.
References: smallbusiness.chron.com/importance-response-time-service-industry-45132.html, business.angieslist.com/Visitor/News/BusinessTipDetail.aspx?i=134, adespresso.com/blog/importance-responding-quickly-customers-social-media/